Return Policy

At falconhero.com, customer satisfaction is our priority. We want you to shop with confidence when purchasing our home organization and storage products, including storage boxes, closet organizers, storage bins, fabric baskets, woven organizers, multi-compartment storage cases, and everyday household organization solutions.

This Return Policy explains how returns, refunds, exchanges, cancellations, damaged shipments, missing parts, and product concerns are handled.

Please review this policy carefully before placing your order. Our goal is to provide a simple, fair, and efficient return experience for all customers.

1. Return Period

We accept return requests within 30 calendar days after your order has been marked as delivered by the shipping carrier.

To qualify for a return, your item must meet the following conditions:

• Unused and in original condition
• Clean and free from stains, odors, pet hair, moisture, residue, or signs of use
• Returned with original packaging, inserts, labels, accessories, and protective materials when applicable
• Complete with all lids, dividers, trays, handles, labels, set components, and matching pieces included in the original order
• Not modified, altered, drilled, cut, painted, washed incorrectly, or permanently labeled
• In resalable condition unless the return is caused by our error, shipping damage, or a verified product defect

Returns sent without prior authorization may be delayed, refused, or returned to the sender.

2. Eligible Return Reasons

We accept returns for the following situations:

Damaged During Shipping

If your item arrives damaged due to shipping, please contact us as soon as possible so we can assist you.

Examples include:

• Cracked storage containers
• Broken plastic parts
• Damaged lids
• Torn fabric materials
• Broken hardware
• Damaged packaging affecting the product

Manufacturing Defects

Returns may be approved for verified manufacturing defects, including:

• Defective zippers
• Broken hinges
• Warped lids
• Structural damage
• Material defects

Incorrect Orders

Returns are accepted if you receive:

• The wrong product
• Incorrect size
• Incorrect color
• Incorrect quantity
• Wrong product variant

Missing Parts

We can assist with products that are missing:

• Lids
• Dividers
• Handles
• Accessories
• Storage set components

Product Description Issues

Returns may be accepted if the product materially differs from the description provided on our website.

Customer Preference Returns

If you change your mind, select the wrong size, order too many items, or no longer need the product, returns may be accepted if the item meets our return requirements.

Customers are responsible for return shipping costs in these situations.

3. Items Not Eligible for Return

Returns may be refused or partially refunded if:

• The return request is submitted after the 30-day return period
• The product has been used for household storage
• The item has scratches, stains, odors, damage, wear, or visible signs of use
• Original packaging, accessories, or product components are missing
• The item has been modified or altered
• Damage was caused by misuse, improper stacking, excessive weight, moisture, heat, outdoor exposure, impact, or accidents

The following items may not be eligible for return if clearly marked as non-returnable on the product page:

• Clearance items
• Final sale items
• Customized products
• Open-box products
• Special-order products

4. Product Information & Natural Variations

Our home organization products may be made from various materials, including:

• Fabric
• Woven fibers
• Plastic
• Clear acrylic-style materials
• Metal hardware
• Other household-grade materials

Due to manufacturing processes and screen display differences, minor variations may occur in:

• Color
• Texture
• Stitching
• Weave patterns
• Transparency
• Dimensions

These normal variations are not considered product defects as long as the product remains suitable for its intended storage and organization purpose.

Stackable storage products should be used according to recommended weight and stacking guidelines. Damage caused by overloading or improper stacking is not covered as a product defect.

5. How to Request a Return

To start a return request, please follow these steps:

Step 1

Contact our customer service team:

Email: EthelHarkut@outlook.com

Step 2

Please provide:

• Order number
• Product name
• Reason for return
• Photos or videos showing the issue when applicable

Step 3

Wait for return approval and return instructions before shipping your item.

Step 4

Pack the product securely using the original packaging whenever possible, especially for large storage boxes, organizer sets, and multi-piece products.

Step 5

Ship the item using the return method and address provided by our support team.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within:

7 days of delivery

Please include:

• Order number
• Detailed description of the issue
• Photos of the product
• Photos of the original packaging
• Shipping label photo
• Photos showing damaged, missing, or incorrect parts

After reviewing your request, we may provide:

• Replacement parts
• Replacement product
• Exchange
• Partial refund
• Full refund
• Return shipping assistance when applicable

7. Return Shipping Costs

We Cover Return Shipping When:

• The wrong product was shipped
• The item arrived damaged
• The product has a verified manufacturing defect
• Parts are missing due to our error

Customers Cover Return Shipping When:

• The customer changes their mind
• The wrong size was selected
• The product does not fit the intended storage space
• The customer ordered too many items
• The customer prefers a different style or color

Large storage products, storage bins, and multi-piece organizer sets may require higher return shipping costs due to package size and weight.

We recommend keeping the original packaging to reduce the risk of damage during return shipping.

8. Refund Processing

Once your returned product is received and inspected, approved refunds are generally processed within:

1–3 business days

Refunds will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, refunds may take:

5–15 business days

to appear in your account.

The following fees are generally non-refundable:

• Original shipping fees
• Expedited shipping fees
• Return shipping costs
• Package protection fees
• Handling fees

These fees may be refunded when the return is caused by our error or a verified product issue.

9. Partial Refunds

A partial refund may be issued if the returned item:

• Has missing packaging
• Has missing components
• Shows signs of use
• Contains stains, odors, or residue
• Has minor damage that reduces resale value

We may refuse a refund if the returned item is significantly different from the condition in which it was delivered.

10. Exchanges & Order Cancellations

Exchanges

Exchange requests depend on product availability.

In many cases, exchanges are processed as:

Return the original item → Place a new order

Order Cancellations

Orders may be canceled before warehouse processing begins.

Once an order has entered:

• Picking
• Packing
• Label creation
• Shipment processing

cancellation may no longer be possible.

Contact Us

For questions regarding returns, refunds, exchanges, damaged shipments, missing parts, or product assistance, please contact us:

falconhero.com

Email: EthelHarkut@outlook.com

Phone: +13572035273

Address:

falconhero.com
101 5th Ave, 8th floor
New York, NY 10003
United States