Terms of Service

Welcome to falconhero.com.

By accessing our website or purchasing products from us, you agree to these Terms of Service and all related policies, including our Privacy Policy, Shipping Policy, Return Policy, and Payment Methods policy.

Please read these Terms carefully before using our website or placing an order.

1. Eligibility and Website Use

By using this website, you confirm that:

• You are of legal age in your jurisdiction
• You have the authority to enter into legally binding agreements
• You will use this website only for lawful purposes
• All information you provide is accurate and up to date

You may not use our website for:

• Fraudulent activities
• Unauthorized access attempts
• Scraping or collecting website content for commercial purposes without permission
• Copying, modifying, or distributing website materials without authorization
• Interfering with website functionality
• Uploading harmful code, malware, or malicious content

2. Products and Product Representation

At falconhero.com, we provide home organization and storage products designed to help customers create cleaner, more efficient living spaces.

Our product categories may include:

• Storage boxes and closet organizer boxes
• Stackable storage bins with lids
• Clear plastic storage containers
• Drawer organizers and multi-compartment storage cases
• Fabric storage baskets and soft organizers
• Woven storage baskets and household organizers
• Closet, pantry, bedroom, playroom, craft, and under-shelf organization solutions

We make every effort to display product information accurately, including:

• Product dimensions
• Colors
• Materials
• Capacity
• Package contents
• Care instructions
• Recommended uses

However, actual product appearance may vary due to:

• Screen settings
• Lighting conditions
• Manufacturing processes

Minor variations in:

• Color
• Texture
• Weave patterns
• Stitching
• Plastic finish
• Transparency
• Size tolerance

may occur during normal production and do not necessarily represent a product defect.

Product images may include decorative items or styling props such as clothing, toys, household items, or accessories. Unless specifically stated on the product page, these additional items are not included.

3. Intended Product Use

Our products are designed for normal indoor household storage and organization use unless otherwise specified.

Customers are responsible for:

• Selecting products suitable for their intended storage space
• Reviewing product dimensions before purchase
• Following recommended weight and usage guidelines
• Using products according to instructions

Improper use includes:

• Outdoor exposure unless specifically designed for outdoor use
• Overloading storage products beyond recommended capacity
• Stacking products beyond intended design limits
• Exposure to excessive heat, fire, or moisture
• Using products as toys or climbing equipment
• Using products in ways not described in the product listing

Damage caused by misuse or improper handling is not covered as a product defect.

4. Orders and Order Acceptance

All orders placed through falconhero.com are subject to:

• Product availability
• Payment authorization
• Fraud prevention review
• Shipping eligibility

We reserve the right to cancel or limit orders due to:

• Inventory shortages
• Payment issues
• Pricing errors
• Fraud concerns
• Shipping restrictions
• Product discontinuation
• Incorrect customer information

If payment has already been processed for a canceled order, a refund will be issued to the original payment method.

5. Pricing and Payment

All prices are displayed in USD unless otherwise stated.

Prices, promotions, product availability, and shipping charges may change without notice.

Orders must be paid in full during checkout using the available payment methods displayed on our website.

We do not request payment through:

• Cash
• Wire transfer
• Money orders
• Unsupported offline payment methods

6. Shipping, Returns, and Customer Responsibilities

Shipping times provided on our website are estimates only and are not guaranteed unless specifically stated.

Some large storage products, multi-piece organizer sets, or combined orders may be shipped in multiple packages.

Customers are responsible for:

• Reviewing product dimensions before purchase
• Providing accurate shipping and billing information
• Inspecting products promptly after delivery
• Keeping packaging until the order is confirmed satisfactory
• Contacting customer service promptly regarding damaged, defective, incorrect, or incomplete orders

Returns and refunds are handled according to our Return Policy.

7. Intellectual Property

All website content, including:

• Product descriptions
• Product images
• Graphics
• Logos
• Brand materials
• Website design
• Product specifications
• Page layouts

is owned by or licensed to falconhero.com and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our website content without written permission.

8. User Reviews and Submitted Content

If you submit reviews, photos, feedback, testimonials, or other content, you grant falconhero.com permission to use, display, reproduce, edit, and share such content for business, customer service, and promotional purposes where permitted by law.

You remain responsible for ensuring that submitted content does not violate any laws or third-party rights.

9. Third-Party Services

We may use third-party services to support our business operations, including:

• Payment processors
• Ecommerce platforms
• Shipping carriers
• Fulfillment partners
• Analytics providers
• Advertising platforms
• Customer support tools

These third-party providers operate under their own policies and terms. We are not responsible for their independent practices or services.

10. Disclaimer and Limitation of Liability

Products and services are provided on an “as available” and “as is” basis to the fullest extent permitted by law.

We do not guarantee that every storage product will perfectly match every customer's:

• Closet size
• Shelf dimensions
• Room layout
• Storage preferences
• Color expectations
• Organization needs

To the fullest extent permitted by law, falconhero.com shall not be responsible for indirect, incidental, special, consequential, or punitive damages, including damage caused by:

• Improper product use
• Overloading
• Incorrect installation or placement
• Failure to follow product instructions

Our maximum liability shall not exceed the purchase price of the product involved in the claim.

11. Governing Law

These Terms of Service are governed by the laws of the United States and applicable laws of the state where our business operates, without regard to conflict of law principles.

Contact Information

If you have questions about these Terms of Service, please contact us:

falconhero.com

Email: EthelHarkut@outlook.com

Phone: +13572035273

Address:

falconhero.com
101 5th Ave, 8th floor
New York, NY 10003
United States