Shipping Policy

At falconhero.com, we are committed to delivering home organization and storage products safely, reliably, and with clear communication.

This Shipping Policy explains our shipping areas, processing times, delivery estimates, packaging standards, tracking procedures, address requirements, and how we handle damaged or delayed shipments.

Our products include storage boxes, closet organizers, storage bins, fabric baskets, woven organizers, drawer organizers, multi-compartment storage cases, and everyday household organization solutions.

Please review this policy carefully before placing your order.

1. Shipping Area

We currently ship to eligible addresses within the United States where carrier service is available at checkout.

Shipping availability may be limited for:

• Remote or restricted ZIP codes
• PO Boxes for oversized or bulky storage products
• APO/FPO/DPO addresses where carrier service is unavailable
• Freight forwarding facilities
• Package forwarding services
• Restricted-access locations requiring special delivery arrangements

If shipping is unavailable for your address, checkout may not display available shipping options, or our customer support team may contact you before order fulfillment.

2. Order Processing Time

After payment authorization is completed, most orders are prepared promptly for shipment.

Standard processing time:

1–2 business days

Orders are generally processed Monday through Friday, excluding weekends and U.S. federal holidays.

Additional processing time may be required for:

• Large storage bin sets
• Multi-piece organizer collections
• Bulky storage products requiring reinforced packaging
• Inventory verification
• Address confirmation
• Payment verification or fraud review
• Seasonal shopping periods or major promotions

3. Estimated Delivery Time

Estimated delivery times:

Standard Delivery

3–7 business days after shipment

Large or Multi-Package Storage Products

5–10 business days after shipment

Delivery times are estimates only and are not guaranteed delivery dates.

Shipping delays may occur due to:

• Weather conditions
• Carrier delays
• Holiday shipping volume
• Transportation interruptions
• Address verification issues
• Other circumstances outside our control

4. Shipping Carriers

Orders may be shipped through trusted carriers, including:

• USPS
• UPS
• FedEx
• Regional delivery carriers
• Other ground shipping providers

Carrier selection depends on:

• Package size
• Product weight
• Delivery location
• Warehouse availability
• Shipping service availability

5. Shipping Charges

Shipping costs, if applicable, will be displayed during checkout before payment.

Shipping charges may vary depending on:

• Product size
• Package weight
• Order quantity
• Delivery location
• Carrier rates
• Promotional offers

If free shipping is offered, it applies only according to the terms shown on our website or during checkout.

Free shipping may not apply to:

• Oversized storage products
• Special handling shipments
• Remote locations
• Expedited shipping
• Return shipments
• Replacement shipments caused by customer errors

6. Packaging for Storage Products

We carefully package our products to reduce damage during transportation.

Packaging methods may include:

• Protective outer cartons
• Inner bags and protective sleeves
• Cardboard dividers
• Foam or paper cushioning
• Reinforced packaging for larger storage sets
• Compact or nested packaging for stackable storage bins

Some fabric organizers, collapsible storage boxes, or soft baskets may arrive folded or compressed.

After opening, please allow these items time to regain their intended shape when applicable.

Clear storage bins and plastic organizers may include protective film. Please remove protective film before use.

7. Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Tracking updates may take:

24–48 hours

to appear after the carrier receives the package.

For orders containing multiple products, such as storage bins and organizer sets, you may receive multiple tracking numbers.

8. Multiple Package Shipments

Some orders may ship in multiple packages.

This may apply to:

• Large storage collections
• Multi-piece organizer sets
• Mixed product orders
• Bulk storage bin purchases

Separate packages may:

• Have different tracking numbers
• Ship at different times
• Arrive on different delivery dates

This does not necessarily mean an item is missing.

Please wait until all packages have arrived before contacting customer support about incomplete deliveries.

9. Address Changes and Order Cancellations

If you need to update your shipping address or cancel an order, please contact us as soon as possible:

Email: EthelHarkut@outlook.com

Address changes and cancellations are only possible before warehouse processing begins.

Once an order has been shipped, any rerouting request depends on carrier policies and may involve additional charges.

10. Damaged, Lost, or Delayed Shipments

If your package arrives damaged, please:

• Keep all packaging materials
• Take clear photos of the outer package
• Photograph the shipping label
• Photograph the inner packaging
• Photograph the damaged product

Please contact us within:

7 days of delivery

for assistance.

If tracking shows delivery but your package cannot be located, please check:

• Door areas
• Mail rooms
• Parcel lockers
• Building management
• Neighbors
• Household members
• Local carrier offices

If the package is still missing, contact our support team and we will assist with the investigation.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Orders returned due to:

• Incorrect address
• Missing address details
• Failed delivery attempts
• Refused delivery
• Failure to collect packages

may require additional shipping charges or refund deductions where permitted by law.

12. Inspection Upon Delivery

Customers are encouraged to inspect products promptly after delivery.

Please report:

• Damaged items
• Incorrect products
• Missing components

before using storage products for household items.

Products that have been used may not qualify for a full refund unless the issue is caused by our error or a verified product defect.

Contact Information

For shipping questions, delivery assistance, or order support, please contact us:

falconhero.com

Email: EthelHarkut@outlook.com

Phone: +13572035273

Address:

falconhero.com
101 5th Ave, 8th floor
New York, NY 10003
United States