At falconhero.com, we are committed to delivering home organization and storage products safely, reliably, and with clear communication.
This Shipping Policy explains our shipping areas, processing times, delivery estimates, packaging standards, tracking procedures, address requirements, and how we handle damaged or delayed shipments.
Our products include storage boxes, closet organizers, storage bins, fabric baskets, woven organizers, drawer organizers, multi-compartment storage cases, and everyday household organization solutions.
Please review this policy carefully before placing your order.
We currently ship to eligible addresses within the United States where carrier service is available at checkout.
Shipping availability may be limited for:
If shipping is unavailable for your address, checkout may not display available shipping options, or our customer support team may contact you before order fulfillment.
After payment authorization is completed, most orders are prepared promptly for shipment.
Standard processing time:
1–2 business days
Orders are generally processed Monday through Friday, excluding weekends and U.S. federal holidays.
Additional processing time may be required for:
Estimated delivery times:
3–7 business days after shipment
5–10 business days after shipment
Delivery times are estimates only and are not guaranteed delivery dates.
Shipping delays may occur due to:
Orders may be shipped through trusted carriers, including:
Carrier selection depends on:
Shipping costs, if applicable, will be displayed during checkout before payment.
Shipping charges may vary depending on:
If free shipping is offered, it applies only according to the terms shown on our website or during checkout.
Free shipping may not apply to:
We carefully package our products to reduce damage during transportation.
Packaging methods may include:
Some fabric organizers, collapsible storage boxes, or soft baskets may arrive folded or compressed.
After opening, please allow these items time to regain their intended shape when applicable.
Clear storage bins and plastic organizers may include protective film. Please remove protective film before use.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking updates may take:
24–48 hours
to appear after the carrier receives the package.
For orders containing multiple products, such as storage bins and organizer sets, you may receive multiple tracking numbers.
Some orders may ship in multiple packages.
This may apply to:
Separate packages may:
This does not necessarily mean an item is missing.
Please wait until all packages have arrived before contacting customer support about incomplete deliveries.
If you need to update your shipping address or cancel an order, please contact us as soon as possible:
Email: EthelHarkut@outlook.com
Address changes and cancellations are only possible before warehouse processing begins.
Once an order has been shipped, any rerouting request depends on carrier policies and may involve additional charges.
If your package arrives damaged, please:
Please contact us within:
7 days of delivery
for assistance.
If tracking shows delivery but your package cannot be located, please check:
If the package is still missing, contact our support team and we will assist with the investigation.
Customers are responsible for providing accurate shipping information during checkout.
Orders returned due to:
may require additional shipping charges or refund deductions where permitted by law.
Customers are encouraged to inspect products promptly after delivery.
Please report:
before using storage products for household items.
Products that have been used may not qualify for a full refund unless the issue is caused by our error or a verified product defect.
For shipping questions, delivery assistance, or order support, please contact us:
falconhero.com
Email: EthelHarkut@outlook.com
Phone: +13572035273
Address:
falconhero.com
101 5th Ave, 8th floor
New York, NY 10003
United States
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